Shipping & Delivery
We want you to receive your products as soon as possible, so your order is processed within 1 business day and will be dispatched for shipping within 1-3 business days.
If your order contains items that aren't in stock, you will be notified within 1 business day. If the out-of-stock item is due to arrive within a week, we may hold your order for dispatch. Otherwise, we may ship your items separately so you can receive your items as soon as possible.
Please note that dispatch and delivery are not available on weekends, public holidays, or outside of business hours.
Delivery times are dependent on location and courier, but most deliveries will abide by the following guideline:
Delivery Location | Brisbane, Sydney & Melbourne | ACT, NSW, QLD, VIC & SA | NT, WA & TAS |
Standard Delivery | 3-5 business days* | 5-7 business days* | 8-13 business days* |
*Business days are Monday - Friday and exclude National and Public holidays.
**Shipping may take additional time during sales, holidays, and extreme weather events.
Power Products Direct only ships to Australia and does not ship internationally at this time.
Free shipping is available on most products. Shipping fees apply on bulky, heavy, or non-standard items and costs vary depending on size, weight, and delivery location.
Products shipped to WA or NT may incur a surcharge.
To calculate shipping costs, please add your items to the cart and input your delivery address. If free shipping is available to your order, it will be applied automatically.
If you would like to receive a freight quote prior to ordering, please contact us here to arrange.
Power Products Direct does not offer express shipping via the website checkout. If you would like your order to be shipped express, please contact us here.
Power Products Direct will partner with a courier or Australia Post to ship your order to your door. We select couriers based on your location, their expediency, and their care factor. We want to make sure your items get to you in perfect condition, so we are stringent in the couriers we select.
If you would like your order shipped with a preferred courier, please reply to your order confirmation email after your order has been placed.
Power Products Direct has partnered with one of our Brisbane partners, Springers Solar, to provide a Click and Collect service. To organise Click and Collect, please select it at checkout. We will notify you when the items are ready for collection. To collect your order, please bring your order confirmation email with you.
Springers Solar requires all Click and Collect orders to be picked up in person by the customer, who must present valid photo identification at the time of collection. Springers Solar does not accommodate or accept third-party carriers arranged by customers. Additionally, Click and Collect service does not include packaging, strapping, or wrapping for third-party transport. Third-party carriers will be turned away if they present for a Click and Collect order.
Click and Collect locations:
Springers Solar Lawnton
704 Gympie Road
Lawnton QLD 4501
Springers Solar Capalaba
120 Redland Bay Road
Capalaba QLD 4157
Please read our returns policy here.